Refund policy

Returns & Refunds

We want you to be fully satisfied with your Verlumia purchase. If you're not happy with it, you have 14 days from the date of delivery to request a return, exchange, or refund.

How to request a return — Contact us at verlumia.contact@gmail.com with your order number and reason for return. We'll respond within 48 hours with return instructions.

Condition of returned items — Items should be returned unused where possible, in their original packaging, with all accessories. If the product has been used, we may offer a partial refund or exchange depending on condition.

Refund processing — Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Damaged or faulty items — If your product arrives damaged or faulty, contact us within 14 days of delivery with photos of the issue and we'll arrange a replacement or refund at no cost to you.